Pearland Real Estate Expert


Working on new Dell laptop

My last laptop was stolen out of the Best Buy parking lot before Thanksgiving.  I hope the person who broke into my truck gets crabs!!!!! 

I have since bought a new Dell XPS 1530 64 Bit, with 4 GB ram and a 500 GB hard drive and it came with Windows Home Premium.  I went online to order the Windows Vista Ultimate 64 Bit upgrade pack.  I got the new DVD in a few days and inserted the disk and did the upgrade... Easy enough.... But that is when all of the fun started... As it turns out Microsoft sent me the 32 bit disk and I did not see the fine print on the DVD....  I then tried to install all the drivers and nothing was working... I spent about 9 hours trying to get my new laptop working before Rocky, the Dell customer service rep, and I found out it was the 32 bit system disk...

So I had to call Microsoft, and thats no easy feet I tell you... To get the right DVD sent out right away...

Now I am installing the 64 bit upgrade and playing games watching Windows load.  It is almost as much fun as watching paint dry...

I figure it will take about 4-6 hours of my time to get my NEW laptop back to a working unit again...

So the morel of this story is make sure you read the small print before you get started...

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Comment balloon 8 commentsDanny Frank • December 28 2008 12:24PM


Danny... I feel your pain. But, think of it this way... by the time your done, you'll know your laptop intimately. And, it's a great way to start the year... a fresh new install, a clean slate. Have a great 2009.

Posted by Rene Fabre, Marketing in the Digital Age (First American Title) over 10 years ago

Danny -

Ain't technology wonderful?

Sorry about the theft, but glad you made lemonade out of lemons, and got that new laptop.  Hope you can get it running properly!

And, yes, I feel your pain with Microsoft!  I wonder if even Bill Gates has an easier time getting through.


Posted by Dean Moss, Dean's Team Chicago IL Real Estate Team (Dean's Team - Keller Williams Realty Partners Chicago IL) over 10 years ago

Best bet is to get the operating system one wants installed at the company before receiving the computer-- it never seems to work out well to upgrade an operating system. Our 2 cents.

Posted by Bob & Carolin Benjamin, East Phoenix Arizona Homes (Benjamin Realty LLC) over 10 years ago

I agree with Bob & Carolyn, its always easier to get what you want in the first palce.


Posted by Andrew Monaghan, CRS, GRI, EPro Associate Broker (The Monaghan Group) over 10 years ago

I just added a 64-bit laptop system to my home network environment. The laptop runs Vista. The other system in my home network is running XP. I have a colorHP laser printer directly connected to the network and a b/w laser shared over the XP desktop. The point of this is the 64-bit system can't print to the shared b/w printer. I have also lost my scanner capability on the b/w. Two different tech support people have worked on this problem and both conclude that the Vista/64-bit combination is exacerbating my problems. Sales people everywhere said I would have no problem adding this system to my network. Advice for everyone: try GoogleingVista and XP network combinations and you will find some interesting problems. Search for exactly what you are going to try to do to attempt to verify the presence or lack of problems.  

Posted by Anonymous over 10 years ago

Bummer...but Congrat's on your new one.  My husband bought me a new netbook, it's small and easy to handle.  Although I love my pc, my netbook comes in handy!

Cheron Lange

Posted by Michael and Cheron Lange, Associate Broker, GRI (Solutions Real Estate) over 10 years ago

Well, it's Monday and I still have a long way to go... It is taking a VERY long time, but I will get it the way I want it and with all of the programs I need...

Posted by Danny Frank, The Real Estate Expert (Heritage Texas Properties) over 10 years ago

I absolutely love my 4 year old Dell inspiron

Posted by Janice Roosevelt, OICP ABR, ePRO,Ecobroker ( Keller Williams Brandywine Valley ) over 10 years ago